During the first one year after purchase, we will replace this product free of charge to the original owner if it has a manufacturing defect or, if in use as directed, it does not perform as stated. Please be sure to save your sales receipt showing the date of purchase. If no receipt is available, we will use the serial number stamped on each heating unit to establish date of manufacture and determine warranty eligibility.
If you believe your Thermophore unit has failed to work properly within this warranty period because of a manufacturing defect, please contact our office for assistance in confirming warranty eligibility.
To save yourself time and money, please contact us before sending us your unit. We may be able to resolve the problem over the telephone.
Phone: 1-800-253-0854 8am to 5pm EST
In order to obtain warranty service, you may be asked to send the unit to us for evaluation. Be sure to include your name, address and daytime phone number, along with a brief description of nature of the problem. We may also request a copy of your purchase receipt.
*Please note that this warranty does not cover incidental or consequential damages or costs connected with any such defect. While this warranty gives you specific legal rights, you may also have other rights which vary from province to province.