Know Your Body Best has a 100% Customer Satisfaction Policy. We strive to insure all shipments are sent to you in perfect condition. Products can be returned within 7 days of receipt of shipment for a refund on the cost of goods (less shipping charges and applicable restock fee), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund. If after receiving your order a product is found to be defective, you have a maximum of 7 days after the date received to contact our Returns Department.
Please note that the following products are non-returnable, non-exchangeable, and non-refundable:
All subjective returns must be returned unused and within 15 days. Our retained samples will serve as the benchmark for quality related issues. In other words, if the retained samples have no quality issues, no returns will be considered after the 15 day period. If the returned merchandise is not received by us or if it is damaged, please provide photos, so we can asses the situation. Know Your Body Best reserves the right to refuse any return if the product(s) has (have) been
All subjective returns (where there has been no mistake on the part of KYBB) may be assessed a 20% restocking fee, or a minimum of $10, whichever is greater.
Subjective returns authorized beyond the 15 day period may be assessed a 30% restocking fee, or a minimum of $10, whichever is greater.
If an error has been made by us on a written order, we will gladly pay for re-shipment of goods. Our liability is limited to the original cost of goods or replacement of goods and shipping costs. All errors, arising from miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Please submit orders online whenever possible.
How to Return Goods to KYBB
All returns must be accompanied by a copy of your original shipping invoice, with the RGA “returned goods authorization number” given to you by a customer service representative by phone 1-416 367 3744. Please write the RGA # clearly on outside of box.
All Canadian returns are to be sent to our Canadian Warehouse for assessment. The statement ‘Goods Returning’ must be stated on all packages. All returns must be shipped by ground Postal Service. If returned by any other shipping method, customers will be responsible for any surplus charges.
If the product is found to be defective, it will be exchanged for the same product from our inventory and a claim will be made to the manufacturer by KYBB.
Refunds are made payable by method of original purchase to you. However, if the original invoice payment was paid with cash, a Know Your Body Best gift card will be issued for the same value minus shipping costs. KYBB reserves the right to apply the refund of the returned item as a credit note to the customer’s account.
There are no refunds on return freight for subjective returns.
Refunds or credits for any reason can take up to 2 weeks to process. It may take up to 8-10 business days for your financial institution before a refund appears on your statement.
You may place your order
KYBB updates our website on a daily basis. Due to fluctuating currencies, our price commitment is limited to the date on which the order was placed.
At all times, prices are effective on the date of your order only. Discounts or coupons that were not valid on the date of your order, cannot be applied later.
There is no Minimum Order Policy. However our minimum freight charge is $9.95.
Our warehouse and online store are open to the public.
Professionals Therapists and Medical Practitioners may qualify for quantity discounts. Please inquire.
In addition to loyalty Points, KYBB offers an online freight credit of 5% on all orders over $200.00 Please use Coupon code KYBB5%
Additions and Deletions
Please note, once an online order has been confirmed, we cannot accept any additions or deletions. Should you wish to have any item removed after the order has been processed, a restocking fee will be applied to cover the cost of removing the item(s). The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines.
Receiving your Parcel
Please check your parcel immediately upon receipt so that any discrepancies may be addressed. In the event of an error or damage, a photograph of the product with its label and lot number clearly showing should be immediately sent to email@example.com with your Order number.
1. Online Pick-up orders are on a pre-paid basis only.
2. Orders must be placed 3 days in advance of the pick-up time requested.
3. Customers will receive an e-mail confirmation of the date and time for pick-up.
4. Refunds will be processed in the manner in which the order was paid; exchanges may not be possible to be processed on the spot.
5. Any add-ons at pick-up time will be treated as a new and separate order.
Simply: Every $1.00 spent on all regular price items we will equal KYBB discount 1 point.
Your invoice will have an update with your accumulated points,
Points can be redeemed after 100 points collected.
Point Redemption Levels
Points Dollar Value
100-199 points = $1.50
200-299 points = $3.00
300-399 points = $4.50
400-499 points = $6.00
500-599 points = $7.50
600-699 points = $9.00
700-799 points = $10.50
800-899 points = $12.00
900-999 points = $13.50
Value: 1.5 % return value per 100 points
Please note: Points Program Excludes Dealers, Schools and Rental Equipment. Points will be removed on unpaid invoices past 30 days. To Redeem Points for product or shipping charges: Call in your order or visit us.
Coupons and special promotions can only be applied to orders made on the dates during which the coupon is in effect.
Special Promotions discounts are in conjunction with any other discount, the maximum of all applicable promotions and discounts shall not exceed 10%.
Use of the Gift Card constitutes acceptance of the following terms and conditions. This crd is only redeemable for merchandise at Know Your Body Best (subject to any restrictions imposed by law), and may not be redeemed for cash. Present this card at check-out and indicate the value to be applied towards your purchase. If using a gift card for an on line purchase please contact Customer Service for assistance. to check your balance, bring Gift Card to KYBB. Know Your Body Best is not responsible for replacing the value on the card if it is lost, stolen destroyed or used without your consent.
To apply for an account at KYBB please fill in our online credit application and forward to us. Account customers must provide Registered business documentation and GST/HST number.
Currently, Know Your Body Best ships to all Canadian provinces and all 50 U.S. states. International orders are handled separately by customer service.
Your shipping cost is calculated online with integrated Courier shipping modules, using annual negotiated discounted rates. These online shipping quotes are estimates based on weight and volume calculations. We reserve the right to change the shipping charges, but if this occurs, you will be contacted for approval before your order is processed. All orders are shipped from Toronto, Ontario Canada unless specifically stated by customer service. Stationary and Electric Tables orders are by shipping quote only and may be delivered by other methods.
Our default shipping agent is Canada Post.
Please note that Can Par, UPS and Fed Ex will use Purolator in certain rural areas.
Due to high Can Par, UPS and Fed Ex surcharges for certain rural areas, which may not be reflected in the online shipping quote, Know Your Body Best has the right to change the courier for your order to Can Par, UPS OR Fed Ex. Canpar, UPS and Canada Post. Canpar/UPS require a signature upon delivery of your product. If you cannot be available to sign for your delivery, please indicate in the comment section area on the order at check out.
Know Your Body Best will not be held responsible for refunding the cost of freight for Expedited or Express shipments or on any orders that are delayed for reasons outside of our control.
Know Your Body Best will not be liable for any shipping losses, damages or delays that may occur once transportation arrangements for items have been shipped or picked up from our location or shipped directly to customers through suppliers. Know Your Body Best must be notified should additional insurance be required. Without notification, we ship products without insurance.
Please note that transporters often do not heat their trucks in winter, nor refrigerate them in summer. This will not harm the integrity of the product. Simply leave the product at room temperature for 24 hours before opening. Occasionally, stirring the product before use will be required to regain its consistency.
If you call the carrier to re-direct your parcel to another address, or if your address is input incorrectly or missing information, that requires the carrier to update the information, a charge of between $10 and $15 may be billed to the customer.
Alternative shipping methods are available on request; however, KYBB takes no responsibility for shipping that is arranged by our customers. This includes the following:
Should a customer decide to handle their own shipping arrangements, KYBB requires a WAIVER be signed. This ensures that we are not held responsible for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorize us to process the customer’s credit card. Please note in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment.
Know Your Body Best takes no responsibility for any loss, damages, or delay as a result of shipping that may occur. Similarly, we must be notified should additional insurance be required. Without such notification, we ship products without insurance.
Essential Oils are classified as Hazardous Goods when shipped by air. Because of this only ground shipments are available for essential oils. Express shipments (Air) are available for the rest of the products.
Out of Stock Items
KYBB notify’s our customers for out-of-stock items. Out-of-stock items are automatically shipped later when the stock is replenished. Regular ordering policies will apply.
Know Your Body Best reserves the right to hold your order for up 4 days for completion. You will be notified if this is the case.
Packing slips are included with every order. Customers are encouraged to check your shipment against the packing slip.
As of July 1st 2010, no company in Ontario will be tax exempt.
Customers in provinces that participate in HST will be charged their respective rates:
Phone Orders are usually processed within three (3) hours of submission, though the actual amount of time will vary depending upon the season. Online Orders placed before 7am will be processed before noon. All orders placed after noon during regular office hours will be processed the following morning. Fridays orders will be processed on the following Monday morning. All orders cancelled after they have been processed may be charged a 20% restocking fee.
Manufacturer Changes on product design and or formulations may occur without notice to Know Your Body Best. When Know Your Body Best is informed of such changes, we will then post these changes on our website and in store. Know Your Body Best, takes no responsibility for orders that take place mid change . Notice Know Your Body Best may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Know Your Body Best.
Conditions of Use
The following agreement carefully before purchasing any product from Know Your Body Best .
By using this website, you agree to the following conditions.
Limitations of Liability
The information available on this website is provided on an “AS IS” basis by Know Your Body Best. henceforth referred to as “KYBB.” and the websites www.knowyourbodybest.com andwww.knowyourbodybest.com will be referred to as the “website”. Advice, statements or opinions should not be relied upon when making important personal, medical, legal or financial decisions; nor do we accept any liability connected with the use of the information contained in this website. You should consult a professional to obtain specific advice appropriate to your circumstances. By using this website, you accept ALL terms of this User Agreement and understand that your use of this website is at your sole risk. This User Agreement and any disputes or claims related in any way to your use of the website shall be governed by, and construed and enforced in accordance with, the laws of the Province of Ontario as well as Canadian Federal Law.
Customers should purchase products from KYBB with a clear understanding that they are not intended and should not be used as a substitute to diagnose, treat, cure or prevent any illness or disease. The information provided is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Product information, and descriptions presented are for educational purposes only. They do not cover all possible uses, precautions, side effects and interactions. This information should not be used as a substitute for medical counselling with a health care professional. Under no circumstance should these products be likened to drug products prescribed for the treatment of specific ailments. Please note, The International Federation of Aromatherapists do not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy. In addition, Essential Oils should be properly diluted before use in order to avoid any damages to property or adverse physical effects (including injury or bodily harm). Essential Oils are very highly concentrated and potent. Therefore, all products must be used at the Customer’s own discretion and only after referencing Material Safety Data Sheets, Certificate of Analysis and other relevant technical and regulatory documents specific to the product. KYBB shall not be held responsible for any damages to property or for any adverse physical effects (including bodily harm or injury) caused by insufficient knowledge or the improper use of a product. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties. As the ordinary or otherwise use(s) of this product is outside the control of KYBB., no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained. Manufacturers purchasing products from KYBB. should avoid making any statements and claims that are false or misleading concerning KYBB’s products. You must also comply with all laws, state, provincial and federal, regarding any statements made. As with any manufacturing process, KYBB. requires that Customers conduct small lab scale testing of purchased products to determine their suitability and efficacy prior to full commercial manufacturing. KYBB. under any circumstances shall not be held liable for any losses resulting from failure to do so. The Customer is solely responsible for determining the suitability of using the product that they purchase. Proposition 65 for California Residents: It is the sole responsibility of the Customer to refer to the updated list of items listed on Proposition 65 and refrain from purchasing those items or products containing those items from KYBB. KYBB. shall not be held responsible for your failure to do so and under no circumstances shall be held liable for any subsequent damages, injury, loss or resultant legal actions, claims or litigation arising thereof. In no event shall KYBB. be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this website or from any information, services or products obtained through this website, even if KYBB has been advised of the possibility of such damages. If you are dissatisfied with the website, or do not agree with the terms and conditions of this Agreement, your choice is that you do not use this website.
Use of Site
Harassment in any manner or form, or the use of abusive or obscene language on the website, including via e-mail, social media or public comments is strictly forbidden. Impersonation of others, including a KYBB. or other licensed employee, host, or representative, as well as other members or visitors on the website is strictly prohibited. You may not upload, distribute or otherwise publish through the website any content which is: abusive, defamatory, invasive of privacy or publicity rights, obscene, threatening or otherwise objectionable, that may constitute or encourage a criminal offence, violate the rights of any party, or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the website or use the website to solicit others to join or become members of any other commercial online service or other organization. If you provide information to the website, you agree to provide accurate, current and complete information about yourself. You also agree to maintain and update such information as appropriate. If you use KYBB. service, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
In the event that a KYBB. product is mistakenly listed at an incorrect price or description, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price. KYBB. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, NDA Inc. shall issue a refund to your credit card account in the amount of the incorrect price.
The Customer assumes responsibility for any missed discounts, for any reason, due to price changes that may occur irrespective of the time duration. KYBB. shall not be liable for any technical inaccuracies, typographical errors or graphical distortions of the products listed and technical and regulatory documents posted. Changes are periodically added to the information herein; these changes will be incorporated in new editions of the website. KYBB may make improvements and/or changes in the information, graphic(s), products(s) and / or program(s) described or displayed on this website at any time.
KYBB may not and cannot review all communications and materials posted to or created by users accessing the website, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the website, KYBB. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the website. However, KYBB. reserves the right to block or remove communications or materials that it determines to be:
In addition, you represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify KYBB. for all claims resulting from content you supply. Please note, users giving product or business opportunity testimonials on this website reflect the actual experience of each individual, are anecdotal only, and may be atypical.
The content included on this website, including but not limited to text, graphics, logos or code is copyrighted as a collective work under the United States, Canadian and international copyright laws, and is the property of KYBB. and other third party services. The compilation of all content made available on the website is protected by Copyright 2015, KYBB. unless otherwise specified. All rights reserved. All trademarks, service marks, trade names and logos used on the site are the trademarks or registered trademarks of KYBB. and its affiliates. All other trademarks not owned by KYBB. or its affiliates that appear in any KYBB. service are the property of their respective owners, who may or may not be affiliated with or connected to KYBB. You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the site, in whole or in part, unless authorized, to do so. Permission is hereby granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order or purchasing products with KYBB. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the website solely for your own non-commercial use, or to place an order or purchase products with KYBB. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by KYBB. You further agree not to change or delete any proprietary notices from materials downloaded from the website.
KYBB provides the information, materials and products listed on this website “AS IS” and without any representations or warranties of any kind. All warranties whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of property rights, and quality of any products described on site are hereby disclaimed to the fullest extent permitted by law. Although we intend to take all reasonable steps to prevent the introduction of viruses and other harmful material, we do not warrant that this website will be uninterrupted, error-free, that defects will be corrected, or that the website or the server that makes the website available are free of viruses or other potentially harmful components. You assume full responsibility and risk of loss, including loss of data such as personal information and credit card information, resulting from your use of this website. KYBB does not make any warranties or representations regarding the use of the materials on this website in terms of correctness, accuracy, adequacy, usefulness, timeliness and reliability or otherwise.
You agree to indemnify, defend, and hold harmless KYBB., its affiliates, and their respective owners, officers, directors, employees, agents, licensors, suppliers (collectively the “Service Providers”) and third party partners from and against all claims, losses, damages and costs (including attorney’s fees) or other expenses resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account. If we make a claim for indemnification, you agree to seek and receive written permission from us before agreeing to settle any claim or action. Please note this provision shall survive the termination of this Agreement and remain in full force and effect.
In an attempt to provide increased value to our visitors, KYBB. may provide links to websites operated by third parties. KYBB has no control over third party websites, even if the third party is affiliated to KYBB. All the websites are owned and operated independently of KYBB. and have their own separate privacy and data collection policies. KYBB accepts no responsibility or liability for the independent actions or policies of the third party websites and is not responsible for the content or practices of such websites. These websites are only for your convenience; therefore you may access them at your own risk. Nonetheless, KYBB. seeks to protect the integrity of its website and the links placed on it, and therefore requests any feedback on not only its own website, but for websites it links to as well (including when a specific link does not work). In addition, KYBB. should not be held liable for links to any page within the website or other website content from any website or web page that makes claims as to the curative or health enhancing powers of any substance, whether or not such substance is produced, marketed, sold or distributed by KYBB
The terms and conditions are applicable to you upon your accessing the website and/or completing the registration or shopping process. The terms and conditions, or any part of them, may be terminated by KYBB without notice at any time, for any reason. The provisions relating to Copyrights, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
KYBB reserves the rights at any time to change the terms and conditions of this Agreement. Be sure to review this Agreement periodically to ensure familiarity with its most current version. Any enhancements, additions or modifications to the contents on the website will be subject to this Agreement. KYBB may deliver notices to you by means of e-mail, a general notice on the website, or by other reliable methods to the address you have provided regarding any changes to this Agreement.
Governing Law & Litigation
The terms and conditions and your use of this website shall be governed in all respects by the laws of Canada and the Province of Ontario, Canada without regard to its conflicts of law principles, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over, and venue in, any legal action or proceeding directly or indirectly arising out of or relating to this website (including but not limited to the purchase of KYBB products) shall be brought solely in the Federal or Provincial courts of competent jurisdiction sitting in Ontario, Canada and; you expressly submit to the jurisdiction of said courts and consent to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with KYBB is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of KYBB to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision. Any cause of action or claim you may have with respect to the website (including but not limited to the purchase of KYBB products) must be commenced within one (1) year after the claim or cause of action arises. KYBB failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. KYBB may assign its rights and duties under this Agreement to any party at any time without notice to you.