Please read the Know Your Body Best terms and conditions below carefully before using this website.
We recommend printing out a copy of this page to keep for your records.
We do not accept returns on liquids.
This includes alcohol, disinfectants, wipes, gels, lotions, oils, creams and spray products.
Please email us if you would like to return a returnable item and we will get back to you with a solution.
We are not able to change or add to an online order that has been paid for.
We are able to cancel an order and you can make a new revised order.
Additions will be treated as a new order.
Return Policy and Price Commitment
Know Your Body Best has a 100% Customer Satisfaction Policy. We strive to ensure all shipments are sent to you in perfect condition. Products* can be returned to KYBB within 7 days of receipt of shipment for a full refund (less shipping charges). Call our office at 1-800-881-1681 or fill out our form to initiate a “Return Goods Authorization number” (RGA).
Please note that the following products are perishable, subject to temperature, storage conditions and or are sanitary items. Therefore, these items are non-returnable, non-exchangeable, and non-refundable. No exceptions.
- All sample products
- All liquid products, including, but not limited to: oils, lotions, crèmes, or bath products
- Essential Oils
- Products on final sale or liquidation
- All pail size products of 20 kg or greater
- All unsealed organic products
- Gloves and masks
- Gift Cards
Damaged in Shipping
Regardless of where you live, if your order arrived damaged during the shipping process, please provide photos, so we can assess and rectify the situation ASAP!
You ordered the wrong item!
We all make mistakes. Products (other than non-returnables items listed above) can be returned within 14 days of receipt of shipment for full refund. Shipping charges not included. Products must be intact and in original package.
Subjective Returns (you just don’t want it)
All subjective returns can be returned unused within 14 days. Subjective returns (where there has been no mistake on the part of KYBB) may be assessed a 20% restocking fee, or a minimum of $15, whichever is greater.
Please contact us within 7 days of receipt of the product for replacement or full refund, whichever you would prefer.
Quality-Related Issues “Defective Goods”
Defective products will be exchanged/replaced immediately for the same product. Know Your Body Best will help you make a claim to the manufacturer on your behalf.
Our in house and supplier retained samples will serve as the benchmark for quality-related issues. In other words, if the retained samples have no quality issues, no returns will be considered.
Know Your Body Best reserves the right to refuse any return if the product(s) has (have) been
- Removed from the original packaging.
- Appears to be soiled, worn or used in any way.
- Arrives in our office without a returned goods authorization number.
Know Your Body Best reserves the right to charge a restocking fee of not more than 20%.
Notes about Oils, Lotions, Gels
Transporters do not heat trucks during winter, nor refrigerate them in summer. This will not harm the integrity of the product. Simply leave the product at room temperature for 24 hours before opening. Occasionally, stirring the product before use will be required to regain its consistency.
KYBB Picking and Shipping Errors
If an error has been made by us, we will gladly pay for re-shipment of your goods. Our liability is limited to your original cost of goods or replacement of goods as well as all shipping costs. All errors, arising from miscommunication or misinformation entered online will be the sole responsibility of the customer and as a result, are accountable for return freight.
Please take care when entering your address online.
How to Return Goods to KYBB
Please include a copy of your original invoice with your return shipment. Include the RGA “returned goods authorization number” given to you by a customer service representative. Phone 1-416 367 3744.
Please write the RGA # clearly on the box. All Canadian returns are to be sent to our Canadian Warehouse for assessment. The statement ‘Goods Returning’ must be on all packages. All returns must be shipped by ground Postal Service. If returned by any other shipping method, customers will be responsible for any surplus charges.
Refunds are made payable by method of original purchase to you. However, if the original invoice payment was paid with cash, a Know Your Body Best a cheque will be forwarded (minus shipping costs). Credit notes will not be issued.
There are no refunds on return freight for subjective returns. Refunds or cheques for any reason are usually processed within 48 hours. However KYBB reserves the right to take up to 5 business days to process. Your refund may take up to 8-10 business days for your financial institution before a refund appears on your statement.
Refunds will be processed Mondays to Fridays. We regret we are unable to process a refund on the weekends, in-house or online.
KYBB updates our website on a daily basis. Due to fluctuating currencies, our price commitment is limited to the date on which the order was placed. At all times, prices are effective on the date of your order only. Discounts or coupons that were not valid on the date of your order, cannot be applied later.
Know Your Body Best offers everyday professional pricing to the Wellness Trade. Products are discounted by volume and quantity. Buy More and Save Pricing is the standard. KYBB offers a B to B trade portal to volume buyers who are “On Account” for ease of regular reordering.
Price Match Guarantee
Know Your Body Best will price match any Canadian retailers advertised regular price. You will need to provide proof of the price, either in store, or online. Online price matching to include shipping rate as part of the total cost.
Conditions of Know Your Body Best Price Matching:
- Item must be the exact same (same manufacturer’s SKU & UPC)
- Proof of advertised price must be presented to a staff member or emailed to our online form.
- Price must be the regular price. We may not price match with items that are on sale. We reserve the right right to limit the number of items.
- We reserve the right to refuse any price match, limit the quantity purchased, and to verify the information with the competitor with regards to SKU, UPC, old lot numbers.
- Price match is not available for any US retailers, auction sites, or secondary sellers.
Professional Discounts and Key Accounts
Know Your Body Best offers Multiple Clinic Owners, Hotel/Spa Set ups, Commercial resellers, “Skid Lot” purchasing. Discounts are fixed to payment methods and individual product selections. Please contact us 1-416 367 3744 or [email protected] for quotes.
Additions and Deletions Online
Please note, once an online order has been confirmed, we cannot accept any additions or deletions. Additions will be treated as a new order with all applicable guidelines.
If you have collected KYBB loyalty points in the past, they can be redeemed at any time. Every $1.00 spent on all regular price items equals 1 point. Contact our accounting for an update of your accumulated past points. Points over 100 can be redeemed at any time.
Point Redemption Levels & Dollar Value is set to 1.5 % per 100 points.
Please note points program is no longer available.
Coupons and Special Promotions
Coupons can be applied to orders made on the dates during which the coupon is in effect.
Special Promotions are exclusive of any other coupon or arrangement.
Conditions of Use
Please read the following agreement carefully before purchasing any product from Know Your Body Best . By using this website, you agree to the following conditions.
Limitations of Liability
The information available on this website is provided on an “AS IS” basis by Know Your Body Best. henceforth referred to as “KYBB.” and the websites www.knowyourbodybest.com and www.knowyourbodybest.com will be referred to as the “website”. Advice, statements or opinions should not be relied upon when making important personal, medical, legal or financial decisions; nor do we accept any liability connected with the use of the information contained in this website. You should consult a professional to obtain specific advice appropriate to your circumstances. By using this website, you accept ALL terms of this User Agreement and understand that your use of this website is at your sole risk. This User Agreement and any disputes or claims related in any way to your use of the website shall be governed by, and construed and enforced in accordance with, the laws of the Province of Ontario as well as Canadian Federal Law.
Customers should purchase products from KYBB with a clear understanding that they are not intended and should not be used as a substitute to diagnose, treat, cure or prevent any illness or disease. The information provided is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Product information, and descriptions presented are for educational purposes only. They do not cover all possible uses, precautions, side effects and interactions. This information should not be used as a substitute for medical counselling with a health care professional. Under no circumstance should these products be likened to drug products prescribed for the treatment of specific ailments. Please note, The International Federation of Aromatherapists do not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy. In addition, Essential Oils should be properly diluted before use in order to avoid any damages to property or adverse physical effects (including injury or bodily harm). Essential Oils are very highly concentrated and potent. Therefore, all products must be used at the Customer’s own discretion and only after referencing Material Safety Data Sheets, Certificate of Analysis and other relevant technical and regulatory documents specific to the product.KYBB shall not be held responsible for any damages to property or for any adverse physical effects (including bodily harm or injury) caused by insufficient knowledge or the improper use of a product. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties. As the ordinary or otherwise use(s) of this product is outside the control of KYBB., no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained. Manufacturers purchasing products from KYBB. should avoid making any statements and claims that are false or misleading concerning KYBB’s products. You must also comply with all laws, state, provincial and federal, regarding any statements made.
KYBB. requires that Customers conduct small lab scale testing of purchased products to determine their suitability. KYBB. under any circumstances shall not be held liable for any losses resulting from failure to do so. The Customer is solely responsible for determining the suitability of using the product that they purchase.
Proposition 65 Canada
Proposition 65 Canada: It is the sole responsibility of the Customer to refer to the updated list of items listed on Proposition 65 and refrain from purchasing those items or products containing those items from KYBB. KYBB shall not be held responsible for your failure to do so and under no circumstances shall be held liable for any subsequent damages, injury, loss or resultant legal actions, claims or litigation arising thereof. In no event shall KYBB. be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this website or from any information, services or products obtained through this website, even if KYBB has been advised of the possibility of such damages. If you are dissatisfied with the website, or do not agree with the terms and conditions of this Agreement, your choice is that you do not use this website.
In the event that a KYBB. product is mistakenly listed at an incorrect price or description, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price. KYBB. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, KYBB Inc. shall issue a refund to your credit card account in the amount of the incorrect price.
The Customer assumes responsibility for any missed discounts, for any reason, due to price changes that may occur irrespective of the time duration. KYBB. shall not be liable for any technical inaccuracies, typographical errors or graphical distortions of the products listed and technical and regulatory documents posted. Changes are periodically added to the information herein; these changes will be incorporated in new editions of the website. KYBB may make improvements and/or changes in the information, graphic(s), products(s) and / or program(s) described or displayed on this website at any time.
KYBB may not and cannot review all communications and materials posted to or created by users accessing the website, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the website, KYBB. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the website. KYBB. reserves the right to block or remove communications or materials that it determines to be:• Abusive, defamatory or obscene
- Fraudulent, deceptive or misleading
- In violation of a copyright, trademark or other intellectual property right of another
- Offensive or otherwise unacceptable to KYBB. in its sole discretion.
The terms and conditions are applicable to you upon your accessing the website and/or completing the registration or shopping process. The terms and conditions, or any part of them, may be terminated by KYBB without notice at any time, for any reason. The provisions relating to Copyrights, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
The content included on this website, including but not limited to text, graphics, logos or code is copyrighted as a collective work under the United States, Canadian and international copyright laws, and is the property of KYBB and other third party services. The compilation of all content made available on the website is protected by Copyright 2018, KYBB. unless otherwise specified. All rights reserved. All trademarks, service marks, trade names and logos used on the site are the trademarks or registered trademarks of KYBB and its affiliates. All other trademarks not owned by KYBB or its affiliates that appear in any KYBB service are the property of their respective owners, who may or may not be affiliated with or connected to KYBB. You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the site, in whole or in part, unless authorized, to do so. Permission is hereby granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order or purchasing products with KYBB. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the website solely for your own non-commercial use, or to place an order or purchase products with KYBB. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by KYBB. You further agree not to change or delete any proprietary notices from materials downloaded from the website.
KYBB provides the information, materials and products listed on this website “AS IS” and without any representations or warranties of any kind. All warranties whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of property rights, and quality of any products described on site are hereby disclaimed to the fullest extent permitted by law. Although we intend to take all reasonable steps to prevent the introduction of viruses and other harmful material, we do not warrant that this website will be uninterrupted, error-free, that defects will be corrected, or that the website or the server that makes the website available are free of viruses or other potentially harmful components. You assume full responsibility and risk of loss, including loss of data such as personal information and credit card information, resulting from your use of this website. KYBB does not make any warranties or representations regarding the use of the materials on this website in terms of correctness, accuracy, adequacy, usefulness, timeliness and reliability or otherwise.
You agree to indemnify, defend, and hold harmless KYBB., its affiliates, and their respective owners, officers, directors, employees, agents, licensors, suppliers (collectively the “Service Providers”) and third party partners from and against all claims, losses, damages and costs (including attorney’s fees) or other expenses resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account. If we make a claim for indemnification, you agree to seek and receive written permission from us before agreeing to settle any claim or action. Please note this provision shall survive the termination of this Agreement and remain in full force and effect.
In an attempt to provide increased value to our visitors, KYBB. may provide links to websites operated by third parties. KYBB has no control over third party websites, even if the third party is affiliated to KYBB. All the websites are owned and operated independently of KYBB. and have their own separate privacy and data collection policies. KYBB accepts no responsibility or liability for the independent actions or policies of the third party websites and is not responsible for the content or practices of such websites. These websites are only for your convenience; therefore you may access them at your own risk. Nonetheless, KYBB. seeks to protect the integrity of its website and the links placed on it, and therefore requests any feedback on not only its own website, but for websites it links to as well (including when a specific link does not work). In addition, KYBB. should not be held liable for links to any page within the website or other website content from any website or web page that makes claims as to the curative or health enhancing powers of any substance, whether or not such substance is produced, marketed, sold or distributed by KYBB.
KYBB reserves the rights at any time to change the terms and conditions of this Agreement. Be sure to review this Agreement periodically to ensure familiarity with its most current version. Any enhancements, additions or modifications to the contents on the website will be subject to this Agreement. KYBB may deliver notices to you by means of e-mail, a general notice on the website, or by other reliable methods to the address you have provided regarding any changes to this Agreement.
Governing Law & Litigation
The terms and conditions and your use of this website shall be governed in all respects by the laws of Canada and the Province of Ontario, Canada without regard to its conflicts of law principles, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over, and venue in, any legal action or proceeding directly or indirectly arising out of or relating to this website (including but not limited to the purchase of KYBB products) shall be brought solely in the Federal or Provincial courts of competent jurisdiction sitting in Ontario, Canada and; you expressly submit to the jurisdiction of said courts and consent to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with KYBB is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of KYBB to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision. Any cause of action or claim you may have with respect to the website (including but not limited to the purchase of KYBB products) must be commenced within one (1) year after the claim or cause of action arises. KYBB failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. KYBB may assign its rights and duties under this Agreement to any party at any time without notice to you.