Oakworks Aurora Essential Package Plush

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PRODUCT WARRANTY – SPA & MASSAGE 
Effective September 15, 2018

OAKWORKS® SOLUTIONS WARRANTY DETAILS

MASTERS’ COLLECTION: A LIFETIME Limited Warranty

• Offered to the original owner.
• Internal table frames are guaranteed against defects in material and workmanship for as long as the original purchaser owns the table, or five years after the model is discontinued*
• Foam and upholstery covering are warranted for five years.
• Electrical, Hydraulics, and actuators are warranted for three years.
• Labor on the Electrical Hydraulics and Actuators is for 2 years.
• Unless noted, warranty is limited to factory provided parts only. Replacement parts include a 90 day warranty.

SIGNATURE COLLECTION: Limited Warranty

• Offered to the original owner.
• Table frames are guaranteed against defects in material and workmanship for five years.
• Foam and upholstery covering are warranted for five years.
• Electrical, Hydraulics, and actuators are warranted for three years.
• Labor on the Electrical Hydraulics and Actuators is for 1 year.
• Unless noted, warranty is limited to factory provided parts only. Replacement parts include a 90 day warranty.

MASSAGE PRODUCTS: Limited Warranty

• Offered to the original owner.
• As shown in the chart.
• Unless noted, warranty is limited to factory provided parts only. Replacement parts include a 90 day warranty.

SERVICE:

• Oakworks may repair or replace defective components at our discretion.
• Stationary Tables warranty service is offered on-site, where available. For Massage Product warranty replacements, the customer is responsible for shipping cost to the Factory and Oakworks will return the product standard shipping pre-paid to customer in the U.S. For Massage Product International Customers, the customer is responsible for International duty and taxes and inbound and outbound freight.

WARRANTY INVALIDATION:

• Normal wear and tear, and costs associated with maintenance procedures, and damage caused by improper set-up, accident, misuse, improper maintenance, harsh operating environments or neglect (which includes tears in the upholstery and damage caused by harsh chemical-based cleaners) are not covered under this warranty. This includes failure to follow the preventative maintenance schedule on equipment and instructions for upholstery care. And any non-factory modifications and unauthorized repairs will also invalidate the warranty and immediately terminate all liability by Oakworks for the product or damages caused by its use.

PRODUCT WARRANTY – SPA & MASSAGE
Effective September 15, 2018

WARRANTY DISCLAIMER:

• The warranty set forth herein is the sole and exclusive warranty provided by Oakworks Solutions. There are no other warranties, representations or guarantees provided by Oakworks either expressed or implied, including warranties of merchantability and fitness for a particular purpose. Warranty is valid with proof of purchase.

EXCLUSIVE REMEDY-CONSEQUENTIAL DAMAGES DISCLAIMER:

• In no event shall Oakworks be liable for any special, direct, indirect, incidental, exemplary, punitive or consequential damages or costs. Delays including, but not limited to, damages for loss of profits or income, loss of use, downtime, and employee or independent contractor wages, payments, and benefits are not covered under the terms of this warranty.

ORDER MANAGEMENT POLICIES:

ORDER CANCELLATION POLICY

• Order Cancellation (Signature Collection Spa & All Massage Products)

– The customer may cancel an order within 24 hours from transmittal of the order confirmation without penalty, provided it is not already in production. Once in production, any cancellation will be assessed a 20% cancellation fee.

• Masters’ Collection Order Cancellation

–  Prior to receipt of customer approved order confirmation, customer may cancel product/order without penalty.

–  Once signed order confirmation approval has been received by Oakworks and product is in production, the order/product may not be cancelled, and the Customer will be charged 100% of the order/product price.

SHIPMENT POLICY

• Shipping terms are FCA New Freedom, PA, USA. All products shipped from Oakworks become the property of the buyer when they ship from the Oakworks facility. All risk and responsibility for the freight are the buyers upon carrier pick up. All claims are the responsibility of the buyer to file with the carrier.
• Oakworks offers supplemental freight insurance that fully covers the shipment in the event of loss or damage. Freight terms then become CIP Destination. Customers must note on the bill of lading at the time of delivery if there are any damages and must notify Oakworks within 24 hours of receipt of the freight.
• The customer is responsible for all shipping expenses associated with a customer refused delivery including, but not limited to, storage, rescheduling and other associated miscellaneous charges. Any additional charges will be directly invoiced to the customer.

STORAGE & DELAYED PICKUP/SHIPMENT POLICY

Once an order is ready to ship, whether it is by the Estimated Ship date, or later, or by a Customer Requested ship date, any delay by the customer of more than 5 business days will incur Storage fees.

• Courtesy Storage is extended during the first five business days of storage, after the ship ready date.
• Following five business days, a Storage Fee of $50 per table, per partial/full week will apply.
• This fee will be billed to your account on the 1st of the month following storage.

PRODUCT WARRANTY – SPA & MASSAGE
Effective September 15, 2018

• Accumulated Storage Fees are the responsibility of the party placing the order with Oakworks and must be paid in full to allow the release of the shipment.

RETURN POLICY

• Our goal is your complete satisfaction with our products. All products we manufacture are built to order.
• Masters’ Collection are custom-made products and may not be returned for non-warranty reasons.
• Linens, Sheets, Table Warmers, Pillows, and Table Fleece are non-returnable.
• Non-warranty product returns must have prior approval from Oakworks and an RGA number. All non-warranty returns will be assessed a 20% restocking fee. All requests for non-warranty returns must be submitted to Customer Service within 15 days after original ship date from Oakworks. Returns must be received by Oakworks within 15 days from the issue date of the RGA number. Product must be returned in original packaging, in new condition. The customer is responsible for all shipping charges, and the correct re-packing of products when returned to ensure damage does not occur during shipment.

VINYL CLEANING INSTRUCTIONS

NOTE: Reference the Cleaning Process section in the Product Manuals for further instruction. Cleaning and disinfecting an OAKWORKS product is a three part process.

1. Clean any visible soil off the surface.
2. Disinfect surface per manufacturer’s recommended contact time.
3. Rinse off disinfectant with clean water and thoroughly dry with a clean cloth or towel.

Recommended Cleaners and  Disinfectants

Cleaners:

• Formula 409 (EPA No.: 67619-10)
• Fantastik (EPA No.: 89900-3)
• Windex Multisurface (EPA No.: 4622-593)

Disinfectants:

• Formula 409 (EPA No.:67619-10)
• Parker Labs Protex (EPA No.: 6836-152)
• Madacide-FD (EPA No.: 1130-15)
• Clorox EZ Kill Wipes (EPA No.: 5984-10)
• Clorox Disinfecting Wipes (EPA No.: 67619-9)
• Clorox Healthcare VersaSure Wipes (EPA No.: 67619-37)
• Clorox Healthcare Fuzion (EPA No.: 67619-30)
• AntiGone Wipes (SC 291919-10)
• PureGreen 24 (EPA No.: 72977-3)*
• Rejuvenate Disinfectant Wipes (EPA No.: 74559-3)
• Kurland Fog It IQ

This list supersedes all previous versions. *Recommended for upholstery only

A Note on Bleach:

• 10%, or 1:10 dilution ratio, of sodium hypochlorite (house-hold bleach) is an effective disinfectant but not an effective cleaner.
• Additional cleaner must be used for initial cleaning.
• Bleach must be rinsed with clean water after disinfection.

Not Recommended:

• Citrus based cleaners
• Acetone
• Hydrogen Peroxide based cleaners/disifnectants
• Acetic Acid
• Phenolics
• Higher concentrations of bleach
• Unapproved quaternary ammonias (“quats”)

All cleaners and disinfectants have the ability to degrade and damage the upholstery. This information is not guaranteed, however, following the recommended cleaner and disinfectant list and cleaning process will provided the best care for your OAKWORKS products.

FAILURE TO FOLLOW RECOMMENDATIONS WILL VOID THE WARRANTY ON THE PRODUCT.

If you have any questions contact Know Your Body Best at 416-367-3744 or Oakworks Customer Service at 717-235-6807