Shipping/Delivery and Return Policy

Information

Shipping Policies

Know Your Body Best ships via Canpar, UPS and Canada Post . Canpar/ UPS requires a signature upon delivery of your product. If you cannot be available to sign for your delivery, please indicate in the comment section area on the order at check out. Shipping costs are measured by weight and  shipping distance. Stationary and Electric Tables orders are by shipping quote only and may be delivered by other methods.. Know Your Body Best will not be liable for damages through any transportation arrangements once items have been shipped or picked up from our location or shipped direct to customers through suppliers.

 

 

Shipping Options and Charges

 

Currently, Know Your Body Best ships to all Canadian provinces and all 50 U.S. states. International orders are handled separately by customer service.

 

Shipping rates to all Canadian and United States locations are calculated automatically by Know Your Body Best during the checkout process. The shipping charge is determined by calculating the weight, size and destination of your order. All orders are shipped from Toronto, Ontario Canada unless specifically stated by customer service.

 

When you place an order online with Know Your Body Best your credit card will be charged when the order is placed. If the order is cancelled for any reason, Know Your Body Best will process the credit within one business day. The time it takes for the credit to show up on your statement depends on the issuer of the card. You will be notified by email of any back orders.

 

All deliveries are pending credit approval, merchandise availability, delivery and weather conditions.

 

Shipping Standards:

 

Shipping to:

Service:

Time:

Canada

Canpar Ground / UPS / Canada Post

2-7 days

(usually 1-3 in Ontario)




United States

UPS /Canada Post

6-12 days

 

The numbers of days listed above represents standard business days and does not take into account extraordinary events that may delay delivery.

 

All orders placed at Know Your Body Best before 12 pm eastern Monday to Friday will be shipped that day if in stock . Any order placed after 12 pm eastern will be shipping the following day. Orders placed on Saturday, Sunday or Holidays will be shipped the following business day.

 

 

Return Policy

Know Your Body Best strives to insure that all shipments are sent to you in perfect condition. If after receiving your order a product is found to be defective, you have a maximum of 7 days after the date received to contact our Returns Department.

 

All returns must be accompanied by a copy of your original shipping invoice, with the RGA "returned goods authorization number" given to you by a returns service representative by phone (1-800-881-1681) the RGA # clearly written on outside of box. If the product is found to be defective, it will be exchanged for the same product from our inventory, or a refund made payable by method of original purchase. However, if the original invoice payment was paid with cash, a Know Your Body Best gift card will be issued for the same value minus shipping costs.

 

All delivery charges and the legal risks for products returned will be your responsibility unless the return is due to Know Your Body Best not delivering the products you ordered, or has delivered to you products that are damaged or defective.

 

In this case Know Your Body Best will assume the delivery charges and the risks, but reserves the right to choose a delivery service of our choice to ensure that the package is insured against loss or damage.

 

Know Your Body Best reserves the right to refuse any return if the product(s) has (have) been (1) Removed from the original packaging. (2) Appears to be soiled, worn or used in any way. (3) Arrives in our office after the 15 day period has expired. (4) Arrives in our office without a returned goods authorization number.

 

Know Your Body Best does not accept returns on any liquid products (including, but not limited to: oils, lotions, crèmes, or bath products), pillows, books, tapes, cds, dvds or Gift Cards.

 

A handling and restocking charge of 15% may be applied.

Delivery cost for the return is the customer’s responsibility.

Please return the item(s) to the following address:

Know Your Body Best
Attention: Returns

25 Connell Court Unit 4
Toronto, Ontario
M8Z 1E8
Canada