We like to say “Out the door in 24”. Generally, orders are shipped within 24 hours. If you place your order before 11am we are usually able to ship the same business day. Please note, our warehouse is closed on Canadian statutory holidays. Shipping will happen the next business day. Your order may be delayed due to an out of stock item.  We will contact you. During this Covid time, high demand items required for reopening may be waiting for the manufacturer’s production. Expect significant delays on protective table covers, table accessories and brand name disinfectants.

You will have received an automatic order confirmation email when you placed your Order and again when your order has been shipped with shipment notification and tracking details. If you have not received these please check your junk folder and check your email spelling on the order you placed before contacting us. If your order was placed by someone else for you, please ask them to check there email. Please email us [email protected] with the email address you would like us to use and we will resend your order details.

Yes, once you order is shipped, a tracking number will be emailed to you. Please check your Junk or Spam folders if this email does not arrive to you in a timely manner. If you cannot find this email, please contact us directly. [email protected]

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We are usually open Saturdays from 9 am to 5pm. Due to Covid 19 we are currently closed on Saturdays. We do not open on Sundays at this time, but we are considering it.
Our office is open weekdays 9 to 5 for curbside order pick up. Please note, we are closed all statutory holidays.

To set up terms for your business, please contact [email protected] You will be directed to a credit application.

1. Classic and Deluxe are the ones that are manually held down the entire time while in use,

2. Thermophore MaxHeat, Deluxe II, and Professional have automatic switches that shut off after 25 minutes.

Thermophores are great for moist and deep heat therapy.

We are not able to add to or alter an online order where payment has been processed. Please feel free to place a second order. Place a note on the second order to ship with the first order. Indicate your first order number. We will do our best to ship the orders together, but we cannot guarantee this.

Once payment has been processed we are not able to alter your order. If you forgot to add an item feel free to place a second order. Place a note on the second order to ship with the first order. Indicate your first order number. We will do our best to ship the orders together. But we cannot guarantee this. If you ordered something you did not intend to please contact our office directly  as soon as possible so we can attend to the issue. Call 416-367-3744

Relevant Products which have Din numbers can be found on the MSDS sheets. You will find the product MSDS sheet link at the bottom of each product description. Please refer this reference from the Government of Canada, Health Canada /Din Numbers

Please email [email protected] with the order number you want to cancel and we will process a refund for the duplicate order. If the duplicate orders happened sequentially We usually notice these duplicate orders during the downloading process each day. You will be contacted and the duplicates cancelled. Your funds will be reversed.

From time to time, and especially during this  Covid reopening period, our phone lines have been unusually busy. If we are short staffed for some reason, you may have difficulty getting through. Please leave a detailed message. Messages are emailed to customer service reps  directly and they will contact you as soon as someone is available. You can also email [email protected] and we will answer you.