We like to say “Out the door in 24”. Generally, orders are shipped within 24 hours. If you place your order before 11am we are usually able to ship the same business day. Please note, our warehouse is closed on Canadian statutory holidays. Shipping will happen the next business day. If your order may be delayed due to an out of stock item, we will contact you.

You will not be able to add to your internet order once the order has been completed and submitted. We suggest you contact the office directly and speak to a customer service agent.

Yes, once you order is shipped, a tracking number will be emailed to you. Please check your Junk or Spam folders if this email does not arrive to you in a timely manner. If you cannot find this email, please contact us directly.

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We are open Saturdays from 9 am to 5pm. Sorry , but at this time, our retail store is not open on Sundays. Our retail location and office is open weekdays.
Please note, we are closed all statutory holidays.

To set up terms for your business, please contact [email protected] You will be directed to a credit application.

1. Classic and Deluxe are the ones that are manually held down the entire time while in use,

2. Thermophore MaxHeat, Deluxe II, and Professional have automatic switches that shut off after 25 minutes.

Thermophores are great for moist and deep heat therapy.