On orders over $250.00*
*Oversized, heavy weight items and remote locations may be excluded from this offer.
When We Ship
Orders are processed and shipped Monday through Friday. Orders placed on Friday after 12pm, Saturday and Sunday will be processed on the following business day. We ship using CanPar, Canada Post and Purolator. Please note, we do not ship during Ontario Statutory Holidays. Please allow 1-2 business days for your order processing during the COVID reopening period. Unforeseen supplier delays may extend your order well beyond this period. These supplier delays, political delays and government PPE restrictions are not in our control.
We offer Free shipping on orders over $250.00 to a maximum of 10% of your order value anywhere in Canada. If there is a difference in the cost of shipping, you will be contacted for payment or it will be added to your invoice. If your order order is oversized, or heavy weight, or, you are shipping to a remote location or some rural locations , 10% of your order value will be credited towards your shipping cost.
In order to keep our prices competitive for your clinic supplies , please enjoy a base flat rate shipping of $12.95 on orders under $250.00.
Some restrictions (heavyweight, oversized and remote and some rural locations) may apply.
Pick Up your order in Toronto at our Etobicoke Warehouse
Please allow 1 – 2 business days for processing your order during the COVID reopening period. When your order is ready for pick up you will receive an email notice. Please check your spam and or junk folders. We are open for curb-side pick up Monday to Friday 9am to 5pm.
Back Orders and PrePaid Orders
Most of our items are in stock and ready to ship, however, during this COVID reopening period we are experiencing fulfillment delays from our suppliers. We will contact you for instructions. Prepaid orders will be refunded on request.
Tracking Your Shipment
Approximate Shipping Times- Please note COVID may extend these estimates.
- Ontario- Toronto, GTA, 1 to 2 days
- Ontario- 2 to 5 Business Days
- Quebec-3 to 6 Business Days
- Prairies- 4 to7 Business Days
- Atlantic Provinces 7 to 10 Business Days
- British Columbia -6 to 10 Business Days
- The North -10 plus Business Days
OverSized or Heavyweight Shipments
*Oversized items include all items that exceed the regular carrier service weight & dimensional allowance.
This may vary from carrier to carrier based on city and area code.
*Heavyweight items may include massage tables, epsom salts, 50lb bags, stone sets, lotion case quantities over 30 kilos,
5 gallon Pails, etc. All items that exceed Canada Post, Purolator and or Can Par shipping guidelines.
If placing an order online, additional heavyweight, or special handling shipping charges will be calculated after we receive your order. You will be contacted about any additional charges.