Know Your Body Best Free shipping across Canada

Free Freight and Flat Rate offers

Know Your Body Best will honour Free Shipping (on orders over $250.00) and Flat Rate Shipping ($12.95 on orders under $250.00) on orders up to 10% of your order Value. If your shipment fee exceeds 10% of the order value, due to size or location, you will be contacted for the payment difference, or it will be added to your invoice.  If your order is “Heavy”, or you are shipping to a remote location, Body Best reserves the right to limit reduced shipping offers to 10% of your order value before taxes.

Free Shipping and Flat Rate offers do not extend to orders that are already discounted. Table, Equipment Sales, Skid Sales or School Shipments where special pricing has been previously arranged are not included in these offers.

Canada is a huge country and not all regions can be accommodated in our offers. Flat Rate and Free Shipping offers do not extend to the Northwest Territories, Nunavut, Yukon, Newfoundland, Nova Scotia, and selected postal codes in B.C. If you are located in one of these regions,  we will contact you with a shipping quote upon receiving your order.

A 10% shipping credit will be applied to offset your shipping cost.

Shipping calculations are based on your order size, weight and your postal code. All packages are shipped from our warehouse in Etobicoke, Ontario. 

When We Ship

Monday through Saturday. Orders placed on Friday after 12pm, Saturday and Sunday will be processed on the following business day.

We ship using CanPar, Canada Post and Purolator.

Every attempt is made to process orders in a timely manner. However,  there may be unforeseen supplier delays.

Know Your Body Best reserves the right to hold orders up to 5 business days to complete your ship order before shipping.

We only ship within Canada at this time.

Please note, we do not ship on Ontario Statutory Holidays.

Supplier delays, political delays and government PPE restrictions are not in our control.

Pick Up your order in Toronto at our Etobicoke Warehouse

Pick up orders can be placed by phone, online or email and need to be pre-paid.

Please allow 1 – 2 business days for processing your order during the COVID reopening period. Once your order is packed and ready for pick up, we will send you a confirmation email with your invoice. Please wait for your confirmation email before arriving.

Orders are packed in sequence. Our warehouse is open for pick up between 9 am and 5 pm – Monday to Saturday.

  • Please call 416-367-3744 when you arrive and our staff will attend to you.
  • If you choose to shop in person, please wear a mask, sanitize, sign in and remain 6 feet away from our staff.
  • We are currently limiting the number of visitors to our building.
  • Curb-side pickup orders will be placed outside on an inspection table. Please check your order carefully before you leave.
    Orders not picked up after 30 business days will be returned to inventory.

Tracking  Your Shipment

As soon as your order is ready to ship, we email you a copy of your invoice with the tracking number and carrier clearly stated.  Track your order sent by CanPar, Canada Post or Purolator .

Estimated Shipping Times

Please note: COVID and Holidays may extend Courier shipping dates.

  • Ontario- Toronto, GTA, 1 to 2 days
  • Ontario- 2 to 5 Business Days
  • Quebec-3 to 6 Business Days
  • Prairies- 4 to7 Business Days
  • Atlantic Provinces 7 to 10 Business Days
  • British Columbia -6 to 10 Business Days
  • The North -10 plus Business Days
Table Delivery Options (Additional Charge)
  • Curb-side Truck Delivery
    Covers the cost of the transportation and truck lift gate
    The truck driver will unload the treatment table from the truck only
  • Inside Truck Delivery
    Covers the cost of the transportation and truck lift gate
    The truck driver will unload the treatment table inside the main door of the building
  • White Glove Service
    BodyBest will provide Inside delivery to your specified location
    2to 4 persons will attend, depending on the equipment selected
    Remove and dispose of packaging
    Details regarding hallway dimensions, doorways and staircases and photos are required to provide this custom quote
Backorders and Prepaid Orders

The majority of our items are in stock and ready to ship. Occasionally, we have fulfillment delays from our suppliers. If your order can not be fulfilled within 5 days, we will contact you for instructions. Prepaid orders will be refunded on request.

Heavy Shipments
Heavy Weight Item shipped from Know Your Body Best
  • *Heavy items include but are not limited to massage tables, epsom salts, 50 lb bags, stone sets, lotion case quantities over 30 kilos,
    5 gallon Pails, skid quantities and heavy item combination orders.
  • Items that exceed carrier service weight & dimensional allowance.
  • Please note: This may vary from carrier to carrier based on city, area code and seasonal rates.

To receive a shipping quote. Call us Toll-Free 1-800-881-1681 or email [email protected]

When placing an order online, additional heavyweight, or special handling shipping charges will be calculated after we receive your order. You will be contacted about any additional charges.