WE SHIP ACROSS CANADA

FREE SHIPPING OVER $250.00
FLAT RATE SHIPPING (orders under $250) is $12.95

Oversized and heavy weight items are excluded from these offers. These include massage tables, epsom salts 50lb bags, stones, case quantities that exceed Canada Post shipping guidelines. We are happy to quote on these orders and skid lot shipping.

Know Your Body Best strives to make ordering your products a positive, satisfying experience. Whether you’re located in Little Shuswap or Happy Valley-Goose Bay, our goal is to provide you with the best possible delivery service at an affordable price.
We understand, our priority is to get you your order to you promptly.

FLAT RATE SHIPPING $12.95

Flat Rate Shipping $12.95 on all orders under $250.00 * (heavyweight, oversized items, massage tables, ie. any item, or combination of items that exceed Canada Post shipping weight and volume size guidelines may be excluded)

Please note: Regular shipping rates may apply to some orders to the Yukon, Northwest, Territories, Nunavut, British Columbia, and Newfoundland.

FREE FREIGHT

All orders over $250.00, not discounted, taxes excluded, are shipped “Free Freight”.*(heavyweight, oversized items, massage tables, ie. any item, or combination of items that exceed Canada Post shipping weight (30lbs) and size guidelines are excluded)
We are happy to quote your freight charges for these orders.

Please note: Regular shipping rates may apply to some orders to the Yukon, Northwest, Territories, Nunavut, British Columbia, and Newfoundland.

*Oversized Items- Massage Tables, Treatment Tables, Carts, etcOversized Shipping Item from Know Your Body Best

Oversized items include all items that exceed the regular carrier service dimensional allowance (please note: this amount varies based on city and area code).

Free Shipping Offers and Flat Rate Shipping Offers do not apply to massage tables, treatment tables, oversized items, skids, or case quantities that exceed the Flat Rate Shipping and Free Shipping weight maximum of 30 lbs (including boxes and packing materials).

Please Contact Us to request a Regional Shipping Quote for oversized or overweight items.

*Heavyweight Items – orders or items exceeding 25 lbs Heavy Weight Item shipped from Know Your Body Best

Free Shipping Offers and Flat Rate Shipping Offers do not apply to massage tables, treatment tables, oversized items, skids, or case quantities or combinations of products that exceed the Flat Rate Shipping and Free Shipping weight maximum of 30lbs (including boxes and packing materials).

Please note: Regular shipping rates apply to orders to the Yukon, Northwest, Territories, Nunavut, British Columbia, and Newfoundland.

Free Shipping Offers and Flat Rate Shipping Offers may not available to these provinces and territories.

Contact Us, or call us toll-free (1-800-881-1681), to receive a shipping quote.
If placing an order online, additional shipping charges may be calculated at checkout.

The total weight of all items ordered may be weight restricted for Flat Rate Shipping Offers and Free Shipping Offers to apply.

PICKUP YOUR ORDER

 at 25 Connel Court, Etobicoke

1. Online orders can be picked-up on a pre-paid basis only.

2. Please allow us 48 hours to have your order ready for you.

3. Customers will receive an e-mail confirmation of the date and time for pick-up.

4. Add-ons at pick-up time, will be treated as a new order.
Separate payment will be  required.

HOW LONG WILL I WAIT FOR MY ORDER?
  • Orders are shipped Monday to Friday, 8am-5pm local time (excluding statutory holidays). Place your order before noon and we do our best to ship it the same day.
  • Most orders arrive to you next day or within two days in the GTA.
  • Our delivery time is between 2 and 10 days to all provinces.
  • If you need to receive your order on a particular date, please contact us before placing your order.
  • Delivery estimates are based on several factors, including product source and delivery location.
  • We try our best to be as accurate as possible.
    Our estimated times are for in-stock items only.
  • We may ship orders via FedEx, Canpar, Canada Post, UPS, or Purolator.
    We reserve the right to select the courier of our choice at this time.
  • We do not ship to P.O. Boxes.
  • We quote ground shipping delivery costs on all orders.
  • Backordered items may have a 2-8 week lead time.
    We will keep you updated on the status of your order.
  • Orders placed after 12 pm on Fridays will not be processed until the following business day.
Missing Parcels
  • If you have not received your order within 7 days, and you have not received a back order notification from KYBB, please contact us immediately.
  • We are not responsible for shipments reported lost more than 30 days after the date of purchase.
  • Please allow for additional shipping and handling time for all oversized products, as they are shipped via surface freight.
  • Please note that larger shipments made by common carrier will require a signed acknowledgment of receipt.
  • Occasionally, smaller shipments may be left at your door.

KYBB welcomes non-healthcare professionals to order from our website. However, we strongly recommend that you consult with your healthcare provider (physiotherapist, chiropractor, physician, doctor or massage therapist) first. KYBB is a third party source (supplier) and is unable to offer any product recommendations, medical diagnosis or therapeutic advice to the general public. Due to the manufacturing agreement, some clinical analgesic products are to be exclusively used for Healthcare Professionals.