We Ship Anywhere Across Canada!

Know Your Body Best strives to make ordering your products a positive, satisfying experience. Whether you’re located in Little Shuswap or Happy Valley-Goose Bay, our goal is to provide you with the best possible delivery service at an affordable price.
We understand that getting your order to you promptly is our priority.

Know Your Body Best Delivers across Canada

Take Advantage of our Free Shipping Policy

FREE SHIPPING everywhere in Canada on orders over $250*

*unless weight or size is a factor or the product is shipping to a remote location. If this is the case, a customer service representative will contact you to confirm the shipping cost prior to your shipment.

Standard Shipping Rate of $12.50 on orders under $250

Our standard shipping rate on orders under $250 is $12.50 (unless weight, size or location is a factor). Standard shipping is provided by Purolator or Canada Post Expedited Service. Larger items ship via surface freight.
Know Your Body Best only provides shipping within Canada at this time.

*Flat Rate Shipping Conditions

Enjoy flat rate shipping $12.50 on orders under 12kg (26lbs) from Know Your Body Best.  Please note: Regular shipping rates may apply to some orders to the Yukon, Northwest, Territories, Nunavut, British Columbia, and Newfoundland.

Free Shipping

All orders over $250.00. Oversized and Overweight restrictions apply. See Below*

*Oversized Items- Massage Tables, Treatment Tables, Carts, etcOversized Shipping Item from Know Your Body Best

Oversized items include all items that exceed the regular carrier service dimensional allowance (please note: this amount varies based on city and area code).

Free Shipping Offers and Flat Rate Shipping Offers do not apply to massage tables, treatment tables, oversized items, skids, or case quantities that exceed the Flat Rate Shipping and Free Shipping weight maximum of 12kg (26lbs).

Please Contact Us to request a Regional Shipping Quote for oversized or overweight items.

*Heavyweight Items – orders or items exceeding 12 kg (26lbs) Heavy Weight Item shipped from Know Your Body Best

Free Shipping Offers and Flat Rate Shipping Offers do not apply to massage tables, treatment tables, oversized items, skids, or case quantities that exceed the Flat Rate Shipping and Free Shipping weight maximum of 12kg (26lbs).

Please note: Regular shipping rates apply to orders to the Yukon, Northwest, Territories, Nunavut, British Columbia, and Newfoundland.

Free Shipping Offers and Flat Rate Shipping Offers are not available to these provinces and territories.

Contact Us, or call us toll-free (1-800-881-1681), to receive a shipping quote.
If placing an order online, additional shipping charges may be calculated at checkout.

The total weight of all items ordered may be weight restricted for Flat Rate Shipping Offers and Free Shipping Offers to apply.

How long will I wait for my order?
  • Our delivery time is between 2 and 10 days to all provinces.
  • If you need to receive your order on a particular date, please contact us before placing an order.
  • Our delivery estimates are based on several factors, including product source and delivery location.
  • We try our best to be as accurate as possible. Our estimated times are for in-stock items only.
  • We may ship orders via FedEx, Canpar, Canada Post, UPS, or Purolator. We reserve the right to select the courier of our choice at this time.
  • We do not ship to P.O. Boxes.
  • We quote ground shipping delivery costs on all orders.
  • Backordered items may have a 2-8 week lead time. We will keep you updated on the status of your order.
  • Orders are shipped Monday to Friday, 8am-5pm local time (excluding statutory holidays).
  • Orders placed after 12 pm on Fridays will not be processed until the following business day.
Missing Parcels
  • If you have not received your order within 7 days, and you have not received a back order notification from KYBB, please contact us immediately.
  • We are not responsible for shipments reported lost more than 30 days after the date of purchase.
  • Please allow for additional shipping and handling time for all oversized products, as they are shipped via surface freight.
  • Please note that larger shipments made by common carrier will require a signed acknowledgment of receipt.
  • Occasionally, smaller shipments may be left at your door.

KYBB welcomes non-healthcare professionals to order from our website. However, we strongly recommend that you consult with your healthcare provider (physiotherapist, chiropractor, physician, doctor or massage therapist) first. KYBB is a third party source (supplier) and is unable to offer any product recommendations, medical diagnosis or therapeutic advice to the general public. Due to the manufacturing agreement, some clinical analgesic products are to be exclusively used for Healthcare Professionals.