On orders over $250.00
Oversized, heavy weight items and remote locations* may be excluded from this offer.
Know Your Body Best strives to make ordering your products a positive and satisfying experience.
Regardless of where you reside, our goal is to provide you with the best possible delivery service at an affordable price.
We understand, our priority is to get your order to you, promptly.
If you live in a remote area we are happy to arrange oversized or heavyweight orders
as well as skid lot shipping, at reduced shipping rates across Canada.
FLAT RATE SHIPPING
Enjoy Flat Rate Shipping for $12.95 on orders under $250.00
Some restrictions may apply.
FREE SHIPPING OVER $250.00
Your orders over $250.00 (taxes excluded) are shipped Free, with the exceptions of
Items, or any combination of items that exceed Canada Post, Can Par and or Purolator shipping weight and size guidelines.
We are happy to quote you competitive freight charges for these orders.
Regular shipping rates may apply to some orders to the Yukon, Northwest, Territories, Nunavut, Nova Scotia, British Columbia, and Newfoundland.
OverSized or Heavyweight Shipments
*Oversized items include all items that exceed the regular carrier service weight & dimensional allowance. This may vary from carrier to carrier based on city and area code.
*Heavyweight items may include massage tables, epsom salts, 50lb bags, stone sets, lotion case quantities over 30 kilos , 5 gallon Pails, etc. All items that exceed Canada Post, Purolator and or Can Par shipping guidelines.
If placing an order online, additional heavyweight, or special handling shipping charges may be calculated at checkout.
PICKUP YOUR ORDER at 25 Connel Court, Etobicoke
1. Online orders can be picked-up on a pre-paid basis only.
2. Please allow us 48 hours to have your order ready for you.
3. Customers will receive an e-mail confirmation of the date and time for pick-up.
4. Add-ons at pick-up time, will be treated as a new order.
Separate payment will be required.
HOW LONG WILL I WAIT FOR MY ORDER?
- Orders are shipped Monday to Friday, 8am-5pm local time (excluding statutory holidays).
Place your order before noon and we will do our best to ship it the same day.
- Orders placed after 12 pm on Fridays will not be processed until the following business day.
- If you have not received your order within 7 days, and you have not received a back order notification from KYBB, please contact us immediately so we can assist you.
For Information about Returns and Refunds